Effective Date: October 6, 2026

MasterHome respects your privacy. This Privacy Policy explains the personal information we may collect
through bookmasterhome.com, website forms, phone calls, SMS, email, and related services; how we use and
protect that information; and the privacy choices and rights that may be available to you under applicable law.

1. Who We Are
MasterHome is a professional cleaning service serving residential and commercial customers. In this Privacy
Policy, “MasterHome,” “we,” “us,” and “our” refer to the operator of bookmasterhome.com and related customer
communication channels.

2. Information We May Collect

• Contact information, such as your name, phone number, and email address.
• Service-request information, such as the service address, cleaning type, preferred date and time, property size,number of rooms, pets, parking, access instructions, and special requests.
• Communications, including messages, service requests, call details, SMS, and customer-support communications,
• where permitted by law and by the systems we use.
• Payment information needed to process transactions. Full payment-card details are generally processed by athird-party payment processor and are not stored directly by MasterHome.
• Technical information, such as IP address, device and browser type, pages viewed, date and time of visit, cookies, and similar technologies.
• Marketing information, such as referral source, campaign information, and marketing consent or opt-out preferences.

3. How We Collect Information

• when you submit a form on our website;
• when you call or text us;
• when you contact us by email or social media;
• when you book, modify, or pay for a service;
• automatically through cookies, analytics, and website logs;
• through service providers we use for CRM, telephony, email, SMS, payments, analytics, and lead management.

4. How We Use Information

• to respond to inquiries and process bookings;
• to prepare estimates and communicate about requested services;
• to assign cleaning personnel and coordinate access to the service location;
• to send confirmations, reminders, arrival notices, and completion notices;
• to invoice customers, process payments, and handle refunds;
• to provide customer support, quality control, and dispute resolution;
• to improve our website, services, advertising, and internal operations;
• to detect fraud, misuse, and security threats;
• to comply with legal obligations;
• to send marketing communications only as permitted by law and your consent choices.

5. SMS and Email Communications
If you provide a phone number or email address, we may use it for transactional and service-related
communications concerning your inquiry, booking, schedule changes, payment, or completed service.
Marketing SMS or email, if used, will be sent only in accordance with applicable law and consent requirements.
Where available, you may opt out of marketing texts by replying STOP or by contacting us.

6. Cookies and Analytics
Our website may use essential cookies, analytics cookies, and similar technologies to operate the website,
understand traffic, improve security, and enhance the user experience. Third-party services may also place
their own cookies. You can restrict cookies through your browser settings, although some website features may
not function properly.

7. How We Share Information
We do not sell personal information for monetary consideration. We may share information only as reasonably
necessary to operate our business with the following categories of recipients:

• CRM, telephony, email, and SMS service providers used in our business operations;
• payment processors and financial institutions;
• hosting providers, analytics providers, and advertising platforms;
• employees, contractors, and cleaning personnel who need information to perform a requested service;
• professional advisers, insurers, or government authorities when required by law or reasonably necessary to protect our rights and interests.

8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this
Policy, including service fulfillment, recordkeeping, tax and accounting obligations, dispute resolution, fraud
prevention, and legal compliance. Retention periods may vary depending on the type of information and
applicable requirements.


9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal
information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over
the internet or method of electronic storage can be guaranteed to be completely secure.


10. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to request access to, correction of, or
deletion of your personal information; request information about categories of personal information collected;
limit certain processing; or withdraw consent where processing is based on consent. We may need to verify
your identity before fulfilling a request.


11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from
children under 13 through the website.


12. Third-Party Links and Services
Our website may contain links to third-party websites or services. We do not control their privacy practices and
encourage you to review their privacy policies before providing personal information.


13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be posted on
bookmasterhome.com with an updated effective date. Material changes may also be communicated through the
website or another reasonable method.


14. Contact Us
If you have any questions about this Privacy Policy, would like to request access to your personal information,
request a correction or deletion of your data, or exercise any other privacy rights available to you, please
contact MasterHome:

• Website: bookmasterhome.com
• Email: info@bookmasterhome.com
• Phone: (833) 200-5678