Effective Date: October 6, 2026

Welcome to MasterHome. These Terms of Service (“Terms”) govern your use of our website, bookmasterhome.com, and any cleaning or related services provided by MasterHome.
By requesting, booking, purchasing, or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. About MasterHome
MasterHome provides professional residential and commercial cleaning services, including regular home cleaning, deep cleaning, move-in and move-out cleaning, office and commercial cleaning, and other related services.
Services are subject to availability and may vary by location.

2. Booking and Service Requests
Customers may request or book services through our website, by phone, SMS, email, or other approved communication channels.
Submitting a request does not automatically guarantee an appointment. A booking is considered confirmed only after MasterHome confirms the service date, time, scope of work, and applicable pricing.
Customers are responsible for providing accurate information regarding:

• service address;
• property size;
• number of rooms and bathrooms;
• requested cleaning service;
• property condition;
• pets;
• parking and access information;
• special instructions;
• any conditions that may affect the cleaning service.

If the information provided is materially inaccurate, MasterHome may adjust the price, scope of work, estimated service time, or staffing required.

3. Pricing and Estimates
Prices displayed on our website may represent starting prices and are not always final quotes.
Final pricing may depend on factors including:

• property size;
• condition of the property;
• type of cleaning;
• number of cleaners required;
• estimated cleaning time;
• additional services;
• excessive buildup, clutter, grease, pet hair, or other conditions requiring additional work.

If additional work is required beyond the original scope, MasterHome may contact the customer for approval before proceeding.

4. Payment
Payment is due according to the terms provided at the time of booking or upon completion of the service.
MasterHome may require:

• advance payment;
• a deposit;
• a card on file;
• payment immediately after service completion.

By providing payment information, you authorize MasterHome and its payment service providers to process applicable charges.
Customers are responsible for any unpaid balances associated with services they requested or authorized.

5. Cancellations and Rescheduling
Customers should notify MasterHome as soon as possible if they need to cancel or reschedule an appointment.
Cancellation fees or other charges may apply depending on the timing of the cancellation and the circumstances.
Additional details may be provided in our separate Cancellation & Refund Policy.

6. Property Access
The customer is responsible for ensuring that our cleaning team can safely access the property at the scheduled service time.
Access may be provided through:

• the customer being present;
• a door code;
• a lockbox;
• a key;
• another agreed method.

If our team cannot access the property, the appointment may be considered a late cancellation or missed appointment.
MasterHome is not responsible for delays caused by unavailable or incorrect access instructions.

7. Pets
Customers must inform MasterHome of any pets present at the property.
Pets should be safely secured when necessary to protect both the animal and our cleaning personnel.
MasterHome is not responsible for escaped pets, injuries, or incidents caused by pets that were not properly secured or disclosed.

8. Customer Responsibilities
Before the scheduled cleaning, customers should take reasonable steps to allow our team to perform the service efficiently.
Customers should:

• secure cash, jewelry, medications, firearms, and other valuables;
• remove fragile or highly valuable items from cleaning areas;
• identify damaged, unstable, or delicate surfaces;
• disclose hazardous materials or unsafe conditions;
• provide reasonable access to water and electricity where required;
• provide accurate instructions regarding surfaces requiring special treatment.

MasterHome may refuse to clean areas that are unsafe, unsanitary beyond the scope of the booked service, or present a health or safety risk.

9. Cleaning Supplies and Equipment
MasterHome may provide cleaning products, equipment, and supplies necessary to perform the service.
Customers must notify us in advance of:

• allergies;
• chemical sensitivities;
• surfaces requiring special products;
• products that should not be used in the property.

MasterHome is not responsible for damage resulting from undisclosed special-care requirements or incorrect information provided by the customer.

10. Quality Guarantee and Service Concerns
We aim to provide consistent, professional cleaning services.
If you are not satisfied with a completed cleaning, please contact MasterHome as soon as reasonably possible and provide details about the issue.
We may request photographs or other information to evaluate the concern.
When appropriate, MasterHome may offer a reasonable solution, which may include:

• returning to address the affected area;
• partial service credit;
• another resolution determined by MasterHome based on the circumstances.

Complaints submitted long after the service was completed may be more difficult to verify.

11. Damage and Breakage
Customers should notify MasterHome promptly if they believe an item or surface was damaged during a service.
We may request:

• photographs;
• proof of ownership;
• purchase information;
• repair estimates;
• other documentation reasonably necessary to review the claim.

MasterHome is not responsible for damage resulting from:

• normal wear and tear;
• pre-existing damage;
• unstable or improperly installed items;
• fragile items not disclosed in advance;
• defective materials or surfaces;
• improper maintenance;
• customer-provided cleaning products or instructions.

Any compensation or remedy will be determined after reasonable review of the circumstances.

12. Health and Safety
Our cleaning personnel have the right to refuse or discontinue service when conditions present a potential health or safety risk.
This may include, without limitation:

• biohazards;
• human or animal waste beyond ordinary household cleaning;
• excessive mold;
• active infestations;
• dangerous chemicals;
• unsecured weapons;
• threatening persons or animals;
• unsafe structural conditions;
• illegal activity.

Additional specialized services may be required for certain conditions.

13. Service Personnel
MasterHome may assign one or more employees, contractors, or cleaning professionals to perform services.
We may change assigned personnel when necessary due to scheduling, availability, illness, workload, or operational needs.
Customers may not directly hire, solicit, or privately engage MasterHome personnel for services outside MasterHome where prohibited by a separate written agreement or applicable law.

14. Arrival Times
Service times are estimates unless explicitly confirmed otherwise.
Arrival times may be affected by:

• traffic;
• weather;
• previous appointments;
• emergencies;
• staffing changes;
• other circumstances beyond our reasonable control.

We will make reasonable efforts to notify customers of significant delays.

15. Photography and Documentation
MasterHome may document cleaning results for quality-control purposes.
We will not publicly use identifiable photographs of a customer's private property for marketing purposes without appropriate permission.

16. Communications
By providing your phone number or email address, you agree that MasterHome may contact you regarding:

• service requests;
• bookings;
• estimates;
• appointment reminders;
• arrival updates;
• payment;
• service completion;
• customer support.

Marketing communications, if any, will be handled in accordance with applicable law and your communication preferences.

17. Website Use
You agree not to misuse bookmasterhome.com or attempt to interfere with its normal operation.
You may not:

• attempt unauthorized access to our systems;
• submit fraudulent information;
• use the website for unlawful purposes;
• copy or misuse protected website content without authorization.

18. Intellectual Property
The MasterHome name, branding, website content, graphics, text, logos, photographs, and other materials are owned by or licensed to MasterHome unless otherwise stated.
They may not be reproduced, distributed, modified, or used commercially without permission.

19. Third-Party Services
MasterHome may use third-party providers for functions such as:

• payments;
• CRM;
• scheduling;
• email;
• SMS;
• phone services;
• analytics;
• website hosting.

Use of those services may also be subject to the respective provider's terms and privacy policies.

20. Limitation of Liability
To the fullest extent permitted by applicable law, MasterHome will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable law.

21. Force Majeure
MasterHome will not be responsible for delays or failure to provide services caused by circumstances reasonably beyond our control, including severe weather, natural disasters, government actions, utility failures, transportation disruptions, emergencies, or similar events.

22. Refusal or Termination of Service
MasterHome reserves the right to refuse, suspend, or terminate service when reasonably necessary, including for:

• unsafe conditions;
• abusive or threatening behavior;
• fraud;
• repeated nonpayment;
• unlawful activity;
• material violations of these Terms.

23. Privacy
Use of our website and services is also subject to our Privacy Policy, available at:
bookmasterhome.com/privacy-policy

24. Changes to These Terms
MasterHome may update these Terms from time to time.
The current version will be posted on our website with an updated effective date.
Continued use of our services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

25. Governing Law
These Terms are governed by the laws applicable to MasterHome's business operations and the jurisdiction in which the applicable service is provided, without limiting any mandatory consumer rights available under applicable law.

26. Contact Us
If you have questions about these Terms of Service, please contact MasterHome:
Website: bookmasterhome.com
Email: info@bookmasterhome.com
Phone: (833) 200-5678